Support
At The Money Factory, help is always within reach. Our support channels are designed to get you answers fast — whether you have a question about your account, a deposit, a withdrawal, or a game feature. Start a live chat for immediate assistance, send a detailed message to support@themoneyfactory.com, or use our phone support for urgent account matters. For a quick overview of the site, see our full review.
Live chat — instant, personal, and on the ball
Live chat is the quickest way to resolve routine issues. Our agents typically respond within a minute and resolve most requests on the spot. Use the chat bubble in the lobby for fast help with deposits, bonus activation, session problems, or game rules. If an issue needs escalation, the agent will open a ticket and keep you updated until it’s solved.
Email and phone — when you need documentation or a direct line
Email: For detailed requests or documents (KYC uploads, bonus disputes, refund inquiries), send email to support@themoneyfactory.com. You can expect an initial reply within 12–24 hours; complex issues are handled promptly and followed through until completion.
Phone: For time-sensitive account or payment issues, our phone support connects you directly with a specialist. Typical wait times are short; when demand is high we’ll call you back within minutes. Phone support is ideal for walkthroughs, verification confirmations, and urgent transaction questions.
Quick answers in the Help Center and FAQ
We keep a compact Help Center packed with clear, searchable entries covering deposits, withdrawals, bonuses, account verification, and game rules. If you’re curious about Sweeps Coins playthrough rules, redemption thresholds, or country restrictions, the FAQ is the fastest stop. Many common topics — including the 1x playthrough requirement for Sweeps Coins, minimum redemption amounts, and eligible games — are answered there so you can get back to playing without waiting.
Payments, verification, and timelines explained
Our team supports a wide range of payment methods — Apple Pay, Google Pay, PayPal, Visa, MasterCard, Bitcoin, Litecoin, and more — and can guide you through the fastest option for your situation. Typical timelines:
- Crypto (Bitcoin, Litecoin): often processed within 24 hours after approval.
- E-wallets and card payments: usually completed within 24–72 hours.
- Bank transfers and large redemptions: may take 3–7 business days after KYC checks. KYC verification for redemptions is handled quickly; most verifications complete within 24–72 hours once documents are submitted. If you have questions about a purchase bonus, sweepstakes eligibility, or the redemption process we’ll walk you through the steps and expected timing.
Knowledgeable agents who treat issues like priorities
Our support team is trained across account operations, payments, promotions, and gameplay for titles from Rival Gaming, Arrow’s Edge, Betsoft and more. Whether it's clarifying a bonus condition, troubleshooting a session in Gobblers Gold Slots, or helping with a first withdrawal, you’ll get clear, friendly guidance and practical next steps. For game-specific questions, check the Gobblers Gold review.
We aim for fast resolution and transparent updates. If a case requires manual review, you’ll receive regular status messages and a direct contact until it’s closed.
How to reach us right now
- Live chat: Click the chat icon in the app or site for instant support.
- Email: support@themoneyfactory.com for documentation, appeals, or detailed inquiries.
- Phone: Request a callback via chat or the support page for urgent matters.
If you prefer self-service, browse the Help Center and FAQs to find step-by-step guides and policy summaries. Our team is ready around the clock to answer questions, clarify terms, and restore access so you can focus on the fun and prizes.