Responsible Gaming

The Money Factory is committed to creating a safe, fair, and supportive environment where play stays enjoyable. Gambling should always be treated as entertainment - not a way to make money or fix financial problems.

This page explains simple habits that can help you stay in control, signs that play may be turning into a problem, the kinds of limit-setting tools many players use, and where to find support if you ever need it. If you have questions about your account or need help taking a break, our team is here at support@themoneyfactory.com.

What safer play means at The Money Factory

Safer play is about balance and awareness. It means choosing to play within limits that work for your budget, your mood, and your lifestyle - and being comfortable with the outcome, whether that session ends up as a win, a loss, or something in between.

At its core, staying in control looks like:

• Setting boundaries before you start (money and time)
• Understanding that outcomes are random and unpredictable
• Knowing when to pause, stop, or take a longer break
• Using tools and support early, not only when things feel serious

Our commitment to player protection

We take player protection seriously and aim to make healthy gaming habits part of the overall experience - not an afterthought.

That commitment includes:

• Clear information so you can make informed decisions
• Access to practical limit-setting options where available on your account
• A focus on fair gameplay and transparent rules
• Encouraging early action if gambling stops feeling manageable
• Keeping safer play guidance easy to find and easy to use

If you’re ever unsure about an account feature, transaction, or setting, you can reach our Support team through chat or email. You can also check our FAQ for common account and gameplay questions.

Simple habits that help you stay in control

Most people who keep gambling enjoyable do a few small things consistently. These habits aren’t about restriction - they’re about keeping play comfortable and predictable.

Consider these practical approaches:

• Set a spending limit before you play, and treat it like a ticket price for entertainment
• Decide how long you want to play and set a reminder to stop on time
• Take breaks - even short ones - to reset your focus
• Avoid playing when you’re stressed, upset, tired, or under the influence of alcohol or other substances
• Keep gambling separate from essential expenses (rent, utilities, food, bills)
• Don’t chase losses - increasing bets or extending sessions to “get even” can escalate quickly
• Review your account activity now and then so your spending and time match your intention
• Treat any outcome as part of the experience, not a financial plan

If you’re using promotional play modes or bonuses, it can also help to read the terms first so you understand any playthrough requirements and redemption rules. Clarity reduces impulsive decisions.

Warning signs worth paying attention to

It’s not always obvious when gambling is starting to feel less like entertainment. The earlier you notice changes, the easier it is to correct course with limits or a break.

Common warning signs can include:

Emotional signs:

• Feeling anxious, guilty, or irritable after playing
• Using gambling to escape stress or to improve your mood
• Feeling restless or distracted when you’re not playing

Behavioral signs:

• Spending more than you planned or playing longer than intended
• Trying to win back losses immediately
• Hiding gambling activity from family or friends
• Neglecting sleep, work, school, or relationships due to gambling

Financial signs:

• Using money meant for essentials
• Borrowing money or selling items to keep playing
• Increasing stakes to try to recover losses faster

If any of these feel familiar, it doesn’t mean you’ve failed - it’s a signal to slow down, add limits, and consider reaching out for support.

Account tools that can help you set boundaries

Limit-setting tools are designed to make it easier to stick to your plan. Depending on your account settings and what’s available on the platform, you may be able to use tools such as:

• Deposit limits: cap the amount you can add over a set time period (daily, weekly, or monthly)
• Loss limits: restrict the amount you’re willing to lose within a chosen period
• Wager limits: set a maximum amount you can stake within a time frame
• Session limits: limit how long you can stay logged in or actively playing
• Reality checks and time reminders: pop-up messages that help you track time and spending
• Transaction and play history: review deposits, gameplay, and redemptions to stay aware of patterns

If you can’t find a tool you’re looking for, or you’d like help applying a limit, contact Support and we’ll guide you through the available options.

Time-out breaks and self-exclusion: real help when you need distance

Sometimes the best choice is a break - whether it’s for a day, a week, or longer.

In general:

• A cooling-off period (time-out) is a short break that restricts access for a set time. It’s useful if you feel your sessions are getting too frequent or too intense.
• Self-exclusion is a longer, stronger option designed for players who want to stop gambling for an extended period. During self-exclusion, access remains blocked until the exclusion ends (and in some cases, additional reinstatement steps may apply).

Taking a break is a proactive decision. If you’re considering a time-out or self-exclusion and want help choosing the right option, reach out to Support at support@themoneyfactory.com.

Adults only: preventing underage play

The Money Factory is intended for adults only. Underage gambling is not permitted.

To support this, we may use age and identity checks, including account verification during registration and/or before prize redemptions. We also encourage parents and guardians to use device-level controls and keep payment methods and account credentials private.

Getting support when gambling stops feeling manageable

If gambling no longer feels enjoyable, or you’re worried about your habits, support can help - and it works best when you reach out early.

Practical next steps can include:

• Talking to someone you trust about what’s been going on
• Using limit-setting tools, a time-out, or self-exclusion
• Speaking with a qualified counselor or a responsible gambling support service in your area

If you’d like assistance with account-related options, you can contact The Money Factory Support team via chat or email at support@themoneyfactory.com.

Support resources you can rely on

Help is available in many regions through licensed, evidence-based services. Because support options vary by location, we recommend searching for:

• Your local or national responsible gambling council or program
• Government health services in your state or country
• Licensed mental health professionals with experience in gambling-related concerns
• Regulated self-exclusion programs where applicable

If you tell a counselor or local support service where you live, they can usually point you to the most appropriate resources nearby.

Shared responsibility: what we do, and what you can do

We can provide tools, information, and account controls designed to support safer play. You play an equally important role by setting limits that reflect your real budget and time, paying attention to your mood while playing, and using breaks or support resources when needed.

Gambling should fit comfortably into your life - not compete with it. Keeping play enjoyable is the goal, and if it ever starts to feel like it’s not, taking action early is a strong, positive choice.