Terms and Conditions

These service terms govern your access to and use of The Money Factory website, your player account, the games available on the platform, promotional offers, and related services (together, the “Services”).

By visiting the site, registering an account, or using any part of the Services, you agree to follow these conditions of use. This page is designed to set clear expectations about how the platform works, what we provide, what we ask of you, and how we handle common situations such as verification, payments, promotions, and account security.

If you do not agree with these platform rules, please do not create an account or use the Services.

Eligibility: Who Can Use the Platform

The Money Factory is intended for adults only.

To use the Services, you must:

• Be at least 18 years old (or the legal age for participating in online sweepstakes or similar promotions where you live - whichever is higher).
• Ensure that accessing and using the Services is lawful in your location. This is your responsibility.
• Not be located in a region where participation is restricted by The Money Factory.

We may restrict or refuse access in certain states, countries, or regions, and those restrictions can change based on legal, regulatory, or operational requirements.

Creating Your Account: Getting Set Up the Right Way

When you register, you agree to provide accurate, current information and to keep it up to date. This includes your name, contact details, and any information required to operate your account or process redemptions.

A few key account rules:

• Your account must be registered in your own legal name.
• You may only open and use the number of accounts permitted by The Money Factory. In most cases, this means one account per person.
• We may ask you to confirm details at registration or at a later time (including before redemptions or if account activity requires review).

We aim to keep registration smooth, but we may decline registrations that appear incomplete, inconsistent, or potentially fraudulent.

Verification Checks: Protecting Players and the Platform

To maintain a safer environment and meet operational requirements, The Money Factory may request verification information at any time. This can include checks for:

• Identity and age
• Address or residency
• Ownership of a payment method or financial account
• Account security and fraud prevention

If verification is required, we may ask for documents or other proof and may pause certain actions (such as redemptions) until the review is completed. We’ll only request what we reasonably need to confirm the relevant details.

Account Security: Your Login, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether or not you personally authorized it.

Your account is personal. It may not be:

• Shared with others
• Sold, transferred, or gifted
• Used to play on behalf of another person
• Accessed through someone else’s identity or payment methods

If you believe your account has been accessed without your permission, contact us as soon as possible at support@themoneyfactory.com.

Gold Coins, Sweeps Coins, and How Play Works

The Money Factory operates as a sweepstakes-style platform with two coin types:

• Gold Coins are used for entertainment play.
• Sweeps Coins are promotional coins that may be eligible for redemption of prizes, subject to eligibility, playthrough, and verification requirements.

Availability of coin types, play modes, and redemptions can depend on your location and account status.

Payments, Redemptions, and Account Balances

Payment methods, processing times, limits, fees (if any), and availability can vary by location and can change over time. The site may support options such as Apple Pay, Google Pay, Visa, MasterCard, PayPal, and certain cryptocurrencies (including Bitcoin and Litecoin), but not every method is available in every region or for every account.

When you submit a redemption or withdrawal request (where applicable):

• Your request may be reviewed before approval.
• We may carry out reasonable checks to confirm identity, eligibility, and account integrity.
• We may delay processing if verification is incomplete, if we detect unusual activity, or if we need to resolve a payment-related issue.

Balances shown on the site are intended to reflect your account status, but they may occasionally require correction if a system issue, delay, or error occurs. If that happens, we will address it in a fair and reasonable way.

Promotions, Bonus Terms, and Free Spins Rules

From time to time, The Money Factory may offer promotions such as welcome offers, free spins, daily rewards, mail-in entry methods, and referral incentives. Each offer may have its own bonus terms, which apply in addition to these site terms.

Common promotion conditions can include:

• Eligibility requirements (including location restrictions)
• Time limits for claiming or using a bonus
• Playthrough or wagering requirements
• Game restrictions or exclusions
• Redemption conditions, including minimum thresholds where applicable

Sweeps Coins received through promotions generally require at least a 1x playthrough before they become eligible for redemption. As a general rule, all games contribute 100% toward that playthrough requirement unless a specific promotion states otherwise.

Important note on availability: Promotions may not be available in certain jurisdictions. For example, some Sweeps Coins promotions may be excluded in specific U.S. states. Always review the terms shown in the promotion itself before you opt in or participate.

Game Access and Platform Availability: What to Expect

We aim to provide a reliable experience, but we do not promise that the Services will always be available without interruption.

Game and feature availability may vary due to:

• Your location or device
• Scheduled maintenance
• Provider updates, software changes, or licensing limitations
• Network issues or unexpected technical problems

We may add, remove, suspend, or limit games, features, or promotions at any time. This helps us maintain the platform, respond to provider changes, and address compliance or technical requirements.

Fair Use Standards: Keeping Play Honest

By using the Services, you agree to use the platform lawfully and in good faith. Prohibited behavior includes, but is not limited to:

• Providing false, misleading, or incomplete information
• Fraud, attempted fraud, or deceptive activity
• Collusion with other players or coordinated play designed to exploit promotions
• Chargeback abuse or payment manipulation
• Bonus misuse, including creating multiple accounts to claim offers more than intended
• Using bots, scripts, automation, or unauthorized software
• Attempting to interfere with site functionality, game integrity, or security systems
• Allowing someone else to use your account or using another person’s account

These rules exist to protect the community and ensure promotions and redemptions remain fair.

When We May Limit Access: Operator Rights and Account Actions

If we reasonably believe that these account rules have been broken, that verification is incomplete, or that misuse has occurred, The Money Factory may take steps such as:

• Restricting access to certain features
• Pausing bonuses or promotional benefits while we review activity
• Holding transactions temporarily for review
• Suspending or closing an account in serious or repeated cases

When possible, we aim to handle reviews proportionately and to communicate clearly. Actions may be required quickly in cases involving security risks, fraud prevention, or compliance needs.

Mistakes and Technical Problems: How We Handle Errors

From time to time, issues may occur, such as:

• Game malfunctions or interrupted sessions
• Incorrect display information (including balances or promotional details)
• Pricing or crediting errors
• System delays affecting account updates

If an obvious error occurs, The Money Factory may correct the mistake and adjust the outcome in a reasonable manner. This can include reversing incorrect credits, fixing balance displays, or voiding results that were clearly impacted by a malfunction.

Responsible Play and Player Protection

The Money Factory is meant to be enjoyed as entertainment, not as a way to make money or solve financial problems.

If you feel your play is becoming difficult to manage, consider taking a break and using any responsible gaming tools or limits that may be available on the platform. You can also contact our support team for guidance on account restrictions and safer play options.

Ownership of Site Content and Brand Materials

All website content and materials - including the design, logos, branding, text, software elements, and original features - belong to The Money Factory or its licensors.

You may not copy, reproduce, modify, republish, distribute, or commercially exploit any part of the site without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the Services may be delivered through third-party providers, including game studios (such as Arrow's Edge, Betsoft, Bgaming (Softswiss), Dragon Gaming, Fresh Deck, Qora, and Rival Gaming) and payment or technical partners.

Because these services rely on external systems:

• Availability may change
• Performance can be affected by third-party outages or updates
• Some features may be limited by provider rules or technical requirements

If the site links to third-party websites or services, those providers may apply their own terms and privacy practices.

Liability Limits: A Fair, Practical Standard

We work to provide a secure, well-functioning platform, but we are not responsible for losses or damages caused by circumstances outside our reasonable control or by misuse of the Services. This can include:

• Service interruptions or delays
• Device incompatibility or user configuration issues
• Internet connectivity problems
• Third-party outages or processing failures
• Force majeure events (such as major technical failures, natural disasters, or broader network disruptions)
• Errors caused by incorrect information provided by a user

Nothing in these service terms limits any rights you may have under applicable law, and we do not exclude liability where exclusion is not permitted.

“As Available” Service: No Promises of Constant Access

The Services (including games, promotions, and site features) are provided on an “as is” and “as available” basis. We cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Site Terms

We may update these conditions of use from time to time to reflect changes in the Services, legal requirements, security practices, or operational needs.

The latest version posted on the website applies from the date it is published, unless we state otherwise. We encourage you to review this page periodically, especially before participating in promotions or submitting a redemption.

Other Policies You May Need to Review

These site terms work alongside other policy pages that explain specific topics in more detail. Depending on how you use the platform, you may also want to read our Privacy Policy, Cookie Policy, bonus-specific terms, and any AML/KYC-related guidance made available on the site.

Questions or Help: How to Contact Us

If you have questions about these service terms, your account, verification, promotions, or payments, our support team is available through:

• Live chat (when available)
• Email: support@themoneyfactory.com
• The on-site FAQ section

Using The Money Factory means following the platform rules described above. These terms are here to protect players, support fair play, and keep expectations clear so you can enjoy the Services with confidence.